FAQs

How do I place an order and choose a payment method?

  1. Select an item from the website Shop page.
  2. Click add to cart.
  3. Then click continue.
  4. Enter your delivery details. You can order as a guest or use an account.
  5. Choose from the payment methods available at checkout. Contact HORUS before making a bank or mobile-wallet transfer.
  6. Learn more at Order Process page

Is an account compulsory to make an order?

No, an account is not compulsory to make an order. You can make an order by just sharing some of your information when you place your order. However, HORUS want you to be a part of it. A member of HORUS receives many gifts and discount offers.

Can I open and check the package with Cash on delivery order?

Our delivery services are powered by Leopard. Once we dispatch the item from our warehouse, it is under our control but there are some terms and conditions Leopard holds. They do not allow customers to look at the product before paying for it.

How do I check my order status?

You can check your order status by simply clicking on order status from the tab of your profile account or if you are not a member, click on order status from the top right and share your order number.

What are the delivery charges?

Express Delivery within 24 Hour: PKR 500.
Free Delivery within 2 – 3 Days PKR 0.

What is the delivery Time?

The delivery time is 2-4 Working days.

What if the order is not confirmed by any circumstances?

If the order is not confirmed by call or via email. We will put the order on hold for 1 week. Meanwhile, we will try to connect to you.